At DoorDerma, we are committed to providing a smooth, reliable, and seamless skincare journey. Our shipping policies are designed to ensure your skincare products reach you safely and on time. 

We partner with trusted courier services across India to deliver your orders securely and efficiently.

For any shipping-related queries or assistance, feel free to contact our support team at:
+91 78780 31821
doordermasocials@gmail.com 

Domestic Shipping & Charges

We offer FREE SHIPPING ACROSS INDIA on all prepaid orders.

Orders are currently shipped within India only. We do not offer international shipping at this time.

Shipping timelines may vary depending on your delivery location, courier availability, and public holidays.

Order Processing & Delivery Timelines

All orders are processed within 1–3 working days after order confirmation.

Once dispatched, orders are usually delivered within:

• 3–5 business days for metro cities

• 5–7 business days for other locations

Please note that delivery timelines may vary during peak sale periods, festivals, severe weather conditions, or unforeseen courier delays.

In such cases, our team will keep you updated regarding your order status.

Tax & Duties

All product prices displayed on our website are inclusive of applicable GST as per Indian regulations.

No additional taxes or hidden charges will be applied at the time of delivery unless specifically mentioned.

Order Tracking

Once your order is shipped, you will receive a tracking link via Whatsapp, SMS or email.

You can use the tracking details to monitor your shipment status in real-time.

Receiving Order Guidelines

We recommend customers record an unboxing video while opening the package.

This helps us resolve issues related to:

• Damaged products

• Missing items

• Leaked or tampered packaging

Claims regarding damaged or missing products must be reported within 48 hours of delivery along with clear photos/videos and the order number.

If the parcel appears damaged or tampered with upon delivery, please refuse to accept it and contact our support team immediately.

Incorrect Address & Failed Deliveries

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect or incomplete address leads to failed delivery:

• Additional re-shipping charges may apply

• Delays in delivery may occur

If a customer repeatedly refuses COD orders, we reserve the right to restrict Cash on Delivery access for future purchases.

Cancellation Policy

Orders can be cancelled within 24 hours of placing the order or before dispatch, whichever is earlier.

Once the order has been shipped, it cannot be cancelled.

To request cancellation, please contact our support team during working hours.

Payment Options

We offer secure payment methods including:

• Debit & Credit Cards

• UPI

• Net Banking

• Wallets

• Cash on Delivery (COD)

For selected locations, COD may be unavailable based on courier serviceability.

Important Note

While we strive to ensure timely delivery of all orders, delays caused by courier partners, weather conditions, public restrictions, or unforeseen circumstances may occasionally occur.

DoorDerma shall not be held legally liable for shipping delays beyond our control, but we will always do our best to assist and keep you informed throughout the process.

We appreciate your trust and support. Thank you for shopping with us.